Privacy Policy
ARQ INC. (“ARQ,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and community members.
This Privacy Policy explains how ARQ INC. collects, uses, stores, discloses, and protects personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website, booking platform, facilities, or services, you consent to the practices described in this Privacy Policy.
Information We Collect
ARQ INC. may collect personal information including:
name
email address
phone number
mailing address
emergency contact information
date of birth
booking and attendance history
membership information
payment and billing information
waiver acknowledgments
communications and inquiries
wellness or participation-related information voluntarily provided by clients
allergy, sensitivity, accessibility, or health-related information voluntarily provided for safety, accommodation, or participation purposes
We may also collect technical website data including:
IP address
browser type
device information
website usage activity
cookies and analytics data
How We Use Information
ARQ INC. may use personal information to:
create and manage client accounts
process payments and memberships
schedule and manage bookings
communicate regarding appointments and studio updates
provide customer support
maintain studio safety and operations
improve services and website functionality
send marketing and promotional communications
comply with legal obligations
accommodate allergies, sensitivities, accessibility needs, and wellness-related safety considerations where voluntarily disclosed by clients
Marketing Communications
Clients may receive emails, SMS notifications, promotions, newsletters, and marketing communications from ARQ INC.
Clients may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.
Transactional or operational communications (including booking confirmations, reminders, payment notices, or policy updates) may still be sent when necessary.
Payment Information
Payments may be processed through third-party payment providers and booking platforms.
ARQ INC. does not store full credit card information on its own servers unless otherwise stated by the payment processor.
Clients acknowledge that third-party payment providers may have separate privacy policies and security practices.
Booking Platforms & Third-Party Services
ARQ INC. may use third-party platforms and service providers for:
class scheduling
membership management
payment processing
email communications
analytics
website hosting
customer relationship management
These providers may access personal information only as necessary to perform services on behalf of ARQ INC.
Cookies & Website Analytics
ARQ INC.’s website may use cookies, pixels, analytics tools, and similar technologies to:
improve website performance
understand website traffic and user behaviour
personalize website experiences
support advertising and marketing efforts
Users may disable cookies through browser settings, though some website functionality may be affected.
Media & Photography
Photography and video may occur within ARQ INC. facilities for marketing, promotional, social media, and branding purposes.
Clients who do not wish to appear in identifiable content should notify ARQ INC. in writing before participation.
While reasonable efforts will be made to accommodate requests, ARQ INC. cannot guarantee exclusion from background or group content.
Information Sharing
ARQ INC. does not sell personal information.
Information may be shared:
with trusted service providers assisting studio operations
when legally required
to protect the rights, safety, or property of ARQ INC.
during business restructuring, acquisition, or sale
Data Security
ARQ INC. takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure.
Data Retention
Personal information is retained only as long as reasonably necessary for:
operational purposes
legal obligations
dispute resolution
safety and business records
ARQ INC. reserves the right to retain records where legally permitted or required.
Access & Correction Requests
Clients may request access to or correction of their personal information by contacting ARQ INC. at:
ARQ INC. may require identity verification before processing requests.
Children’s Privacy
ARQ INC. does not knowingly collect personal information from children except where participation is permitted in designated parent-child programming with guardian consent.
External Links
ARQ INC.’s website or communications may contain links to third-party websites or platforms.
ARQ INC. is not responsible for the privacy practices or content of external websites.
Policy Updates
ARQ INC. reserves the right to update this Privacy Policy at any time.
Updated versions will be posted on the website with a revised effective date.
Continued use of ARQ INC. services after updates constitutes acceptance of the revised policy.
Contact
Questions regarding this Privacy Policy may be directed to:
ARQ INC.
info@arq-wellness.com
