TERMS & CONDITIONS
Effective Date: June 16, 2026
Version: 1.0
Business Name: ARQ INC.
Location: Guelph, Ontario
Email: info@arq-wellness.com
Website: arq-wellness.com
1. Acceptance of Terms
The website operated at arq-wellness.com, the ARQ INC. booking platform, studio facilities, and any related services, content, communications, programs, or offerings made available from time to time (collectively, the “Services”) are operated by ARQ INC. (“ARQ INC.,” “we,” “us,” or “our”).
By accessing our website, creating an account, booking a service, purchasing a membership, class pack, private session, recovery session, event booking, attending the studio, or otherwise using ARQ INC. Services, you (“you,” “client,” or “user”) confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
These Terms & Conditions apply together with the ARQ INC. Privacy Policy and Liability Waiver & Assumption of Risk.
Please review this agreement carefully, as it contains important information regarding your rights, responsibilities, obligations, payment terms, cancellation policies, assumptions of risk, limitations of liability, and conditions related to your use of ARQ INC. Services.
If you do not agree to these Terms & Conditions, you must not access or use ARQ INC.’s website, booking platform, facilities, or services.
ARQ INC. reserves the right to update or modify these Terms & Conditions at any time. Continued use of ARQ INC. Services after updates constitutes acceptance of the revised Terms.
2. Services Offered
ARQ INC. provides wellness, fitness, and lifestyle services including, but not limited to:
Reformer Pilates
Mat Pilates
Yoga
Private Pilates sessions
Workshops and specialty classes
Mommy & Me and parent-child classes
Sauna
Cold plunge
Compression therapy
Recovery services
Private events
Studio rentals
Community events and experiences
Service availability may vary and is subject to change.
3. Eligibility & Age Requirements
Clients must provide accurate account information and comply with all ARQ INC. policies.
Recovery services including sauna, cold plunge, and compression therapy are restricted to clients 18 years of age or older.
Clients under 18 may participate in approved classes with parent or guardian consent.
ARQ INC. reserves the right to request identification or deny access where eligibility requirements are not met.
4. Pricing, Purchases & Payments
Current pricing, membership benefits, class pack details, introductory offers, promotional offers, and service inclusions are displayed on the ARQ INC. website and/or booking platform at the time of purchase.
Pricing and offerings may be modified by ARQ INC. from time to time without requiring an amendment to these Terms & Conditions.
All purchases must be paid through the approved ARQ INC. payment methods.
Applicable taxes will be applied where required.
5. Refund Policy
All purchases are final sale unless otherwise required by law.
This includes, but is not limited to:
memberships
class packs
drop-ins
introductory offers
private sessions
recovery bookings
event deposits
retail purchases
Purchases are non-refundable, non-transferable, and may not be shared between clients.
6. Membership Terms
ARQ INC. offers various memberships with benefits and inclusions outlined at the time of purchase.
Membership benefits may include access to classes, booking privileges, recovery services, guest privileges, or other benefits depending on membership type.
Memberships are personal to the purchaser and cannot be transferred, shared, or assigned.
Unlimited memberships permit one (1) class booking per calendar day unless otherwise specified.
7. Founding Memberships
Founding memberships are promotional memberships offered for a limited time.
Founding rates are maintained only while the membership remains:
active
in good standing
compliant with ARQ INC. policies
If a founding membership is cancelled, terminated, or allowed to lapse, the founding rate may not be reinstated.
8. Membership Commitment & Cancellation
Memberships require a minimum commitment period of three (3) months unless otherwise stated.
After completion of the minimum commitment period, memberships may be cancelled with thirty (30) days written notice.
Early cancellation before completion of the minimum commitment period is subject to a $75 early termination fee.
Memberships automatically renew until cancelled according to this policy.
9. Membership Freeze Policy
Memberships may be placed on hold for travel, medical reasons, or personal circumstances.
Freeze terms:
Minimum freeze: 14 days
Maximum freeze: 60 days per calendar year
7 days written notice required
Freezes cannot be applied retroactively
Billing automatically resumes once the freeze period ends.
Founding memberships may be frozen once per calendar year subject to the maximum freeze allowance.
10. Failed Payments
A $20 failed payment fee may apply to declined, expired, or unsuccessful payments.
ARQ INC. reserves the right to suspend:
memberships
booking privileges
account access
studio access
until outstanding balances are resolved.
11. Class Packs & Introductory Offers
Class packs, drop-ins, and introductory offers are subject to the expiration dates and terms displayed at the time of purchase.
Class packs and promotions:
cannot be shared
cannot be transferred
cannot be refunded
cannot be extended unless approved by ARQ INC.
Introductory offers are available to new clients only unless otherwise specified.
12. Booking Policy
All classes and services must be booked through the ARQ INC. booking platform.
Booking windows may vary by membership type and are subject to change.
Clients are responsible for:
booking correctly
managing reservations
monitoring confirmations
cancelling within required windows
13. Waitlist Policy
Waitlists operate through the ARQ INC. booking platform auto-fill system.
Clients added from the waitlist are responsible for attending or cancelling according to cancellation policies.
14. Cancellation, Late Cancel & No-Show Policy
Classes must be cancelled at least 6 hours before the scheduled start time.
Fees:
Late cancellation: $20
No-show: $30
Repeated late cancellations or no-shows may result in booking restrictions or account review.
15. Late Arrival Policy
Clients arriving more than 5 minutes late may not be permitted entry.
Classes include:
warm-up
safety instructions
equipment setup
movement preparation
class progression
Missing the beginning of class may impact client safety and disrupt the experience of others.
Refunds or credits are not provided for late arrivals.
16. Studio Rules
Clients agree to:
wear grip socks for Reformer Pilates
follow instructor guidance
use equipment safely
respect staff and other clients
maintain appropriate studio conduct
avoid phone use during class
follow posted policies
Children are permitted only during designated parent-child programming.
Pets are not permitted except service animals as required by law.
17. Instructor & Schedule Changes
ARQ INC. reserves the right to modify:
instructors
class schedules
operating hours
amenities
services offered
at any time.
Instructor substitutions or schedule adjustments do not qualify for refunds or compensation.
18. Recovery Services
Recovery services are booked in 60-minute reservation blocks and may include:
sauna
cold plunge
compression therapy
Recommended use guidelines:
Sauna: approximately 15–20 minutes maximum
Cold plunge: short exposure, generally 1–5 minutes
Compression therapy: approximately 15–30 minutes
Clients must follow posted safety instructions.
19. Recovery Service Restrictions
Clients should seek medical clearance before using recovery services if they:
are pregnant
have heart conditions
have blood pressure concerns
have circulation issues
have diabetes
have seizure disorders
recently had surgery
have injuries
experience fainting/dizziness
have heat or cold sensitivity
have medical concerns impacted by heat, cold, or compression
Recovery services must not be used while under the influence of alcohol, cannabis, recreational drugs, or impairing substances.
20. Private Events & Studio Rentals
A 50% non-refundable deposit is required to secure private events.
Cancellations within 14 days of the event date result in forfeiture of the deposit.
Clients booking events are responsible for:
guests
damages
excessive cleaning
policy violations
missing items
Alcohol may be permitted only at approved private events and must comply with applicable Ontario laws.
ARQ INC. reserves the right to end events or remove guests for safety concerns or policy violations.
21. Guest Privileges
Guest benefits included with eligible memberships:
are subject to availability
must follow booking policies
are non-transferable
do not roll over unless stated otherwise
Guests must follow all ARQ INC. policies and complete required waivers.
22. Retail Purchases
Retail purchases are final sale unless otherwise approved by ARQ INC. or required by law.
23. Media Release
Photography and video may occur inside ARQ INC. facilities for:
marketing
advertising
social media
promotional materials
brand content
Clients who do not wish to appear in identifiable content must notify ARQ INC. in writing before participation.
Reasonable efforts will be made; however, ARQ INC. cannot guarantee exclusion from background or group content.
24. SMS/Text Messaging Terms
Program Description
By opting in, you agree to receive recurring automated text messages from ARQ INC. (“we,” “us,” “our”) at the mobile number you provided.
Messages may include:
appointment reminders
class confirmations
waitlist notifications
schedule updates
account alerts
promotional offers
customer support follow-ups
studio communications
Consent to receive these messages is not a condition of any purchase.
Message Frequency
You may receive recurring messages.
Message frequency may vary depending on your activity, bookings, account settings, and interactions with us.
Message and Data Rates
Message and data rates may apply.
Charges are billed by and payable to your mobile service provider.
Please contact your wireless carrier for details about your messaging plan.
How to Opt Out and Get Help
You can unsubscribe from the SMS service at any time by replying STOP to any message we send you.
After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent.
If you want to rejoin, you can sign up again using the original opt-in method or reply START.
For help or more information at any time, reply HELP to any of our messages.
You may also contact:
Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.
25. Privacy Policy
ARQ INC. collects, stores, and uses personal information according to the ARQ INC. Privacy Policy.
Clients should review the Privacy Policy available through the ARQ INC. website. https://www.arq-wellness.com/privacypolicy
26. Right to Refuse Service
ARQ INC. reserves the right to refuse service, suspend accounts, restrict bookings, or terminate memberships due to:
non-payment
unsafe behaviour
harassment
inappropriate conduct
misuse of facilities
repeated policy violations
violation of these Terms
27. No Medical Advice
All content, information, guidance, recommendations, or materials provided by ARQ INC., including through the website, booking platform, social media, emails, studio materials, instructors, staff, classes, or wellness services, is provided for general informational, fitness, and wellness purposes only.
ARQ INC. does not provide medical advice, diagnosis, treatment, or healthcare services.
Participation in ARQ INC. services is voluntary. Clients are responsible for determining whether participation is appropriate for their individual health, fitness level, and circumstances.
Clients should consult a qualified healthcare professional regarding medical conditions, injuries, pregnancy, health concerns, or questions before participating.
Reliance on any information provided by ARQ INC. is solely at the client’s own discretion and risk.
28. Liability Waiver Requirement
Participation in ARQ INC. services requires acceptance of the ARQ INC. Liability Waiver & Assumption of Risk.
Clients must complete required waiver acknowledgment before participating.
29. Governing Law
These Terms & Conditions are governed by the laws of the Province of Ontario and applicable laws of Canada.
30. Contact Information
Questions regarding these Terms & Conditions may be directed to:
ARQ INC.
Guelph, Ontario
info@arq-wellness.com
arq-wellness.com
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